Yesterday I was reminded by Mark Hughes at Swansea of a blog entry written by Richard Wallis of Talis after an RFID day in Glasgow at which I presented last year. By the simple vanity of Googling my own name (having filtered out hits from my rock star namesake) I found the entry quite quickly.
Not being quite as techno-literate as others I had failed to set up an alert at the time so was surprised and a little dismayed to see that additional entries had been made following what I had thought was a reasonable assessment of the current position. I could see why Mark had expressed some dismay at what he found there.
It seems that some think that RFID may over-hyped and that my attempts to start a debate on the issues may be rather pointless, since we all know how it works – don’t we? I would love to be able to share some of the tender specifications I have read. I think they’d be a bit surprised at exactly how their contemporaries think RFID works.
Now I’ll grant you that RFID is a bit boring. Maybe if we called it RFID 2.0 or even 3.0 it might sound sexier and attract some quality attention to what should be an important debate – at least for public libraries. But “a solution looking for a problem to solve” as Richard suggested is I think overly simplistic. Still it’s a better response than the somewhat dismissive reply to my suggestion that a fellow twiterrer read a piece I had written earlier in the year on the subject, “Sitting under a pile on my desk I’m afraid. Will try to find time.”
Sadly that view of the relevance of RFID has echoes throughout the UK market. Compare that attitude with those of one of the world’s acknolwedged experts in the field, Alan Butters of Sybis, Australia.
“… the flexible nature of ISO 28560-2 is a two-edged sword. If LMS vendors implement it sensibly there will be no interoperability issues beyond the obvious need to have some sort of agreement regarding data elements…. Given that intelligence within the LMS/RFID system combination is being increasingly pushed out into peripheral devices, tag data might play a greater role in the future than a static identifier with little intrinsic relationship to the item ever could. We need to move beyond this notion of RFID being a smart barcode(my emphasis) if we’re to realise its full potential. I know that challenges the prevailing paradigm but that’s the nature of technology revolution.
So, I would encourage people to think broadly about what the flexible nature of 28560-2 offers to libraries before people run amuck with the choices they have. Intelligent use by LMS vendors of the content key on the tag should mean that people can’t do much damage but they may not achieve what they expect without some high level thinking. (again my emphasis).”
Having learned from Phil Bradley earlier in the week about the nature of web conversations, I am trying once again to start one. Despite there now being over 200 subscribers to LIB-RFID very few of its members feel moved to speak very often. Mark and Paul are making valiant and hopefully fruitful attempts on ORILS but the take-up is disappointing. Perhaps because there are plenty of people suggesting that this may not a subject worthy of consideration.
Now on Twitter where the conversations may be brief – and occasionally acerbic – but as CILIP discovered this week, are always vigorous things are different. Although it seems to me that more opinions are expressed than informed I will, from now, be using it to try and “signpost” (thanks again Phil) where I believe debate is needed. Please feel free to challenge or correct anything I say – but please try and find the time…
My own position is very clear but frequently misrepresented or wrongly surmised. I am not advocating migrating unnecessary data to tags. At the present time I would see greater virtue in restricting the amount of data being stored. However I believe that we should try very hard to agree a common data model (any data model – but let’s stick to the one we’ve agreed eh?) for use in library operations. Most of my critics seem to believe that an RFID tag is limited to being used in exactly the same way as a barcode. They point at auto-discrimination by barcode readers as clear evidence that RFID will one day work in the same way. I don’t believe it will – or should.
I think we have two basic issues to consider:
If you think the answer to either of these questions is “yes” then please join the debate so we can start to work through how to achieve these goals.
I think Alan Butters is right. “Tag data might play a greater role in the future than a static identifier with little intrinsic relationship to the item ever could” – but it has to be relevant.
Agree, RFID isn’t ’sexy’as a discussion topic because its pretty simple, and if you do it right it ‘just works’ (though the ’soft; side of change management for the organisation is not quite as simple, but there’s a whole other debate..)
The potential of the tech is enormous if we can get our heads around what we want it do in the future (other than self issue), but you can’t map out a future if we’re all starting from different places – hence the basic ISO standard is *vital*.
I’m a sceptic in terms of what data goes on the tag (as long as its in a standard we can *all* read), and can’t see benefit in more than the unique id and other standard stuff – let your LMS do the hard work instead – but there’s lots of people far smarter than I out there who can & will see possibilities so we need to give them a level playing field to work up from.
The direction we take now will have pretty long term consequences, so engage in the debate – blog it, twit it, talk to people, bore your colleagues to death over lunch about it.. Lets make sure we get a consensus and get this right!
To my mind, the answer to your first question is a no-brainer : Yes, we do want tags to be usable across RFID systems; to be able to change RFID suppliers in future without re-tagging; to be able to move stock across institutions, handle institution mergers and establish consortia, secure in the knowledge that our tags are as universally readable as a barcode. To store item data on a tag which cannot be read by any system is a retrograde step. It’s actually rather shocking that RFID has come as far as it has – in modern libraries of all places! – without a standard data format.
The answer to the second question is also yes. We should always be exploring the potential of new technology to improve services, and as far as possible we should be implementing new technology in ways which leave the door open to potential new uses. This isn’t always easy when you don’t yet know what the potential new uses are, but some things are obvious door-closers. Leaving off the potential for storing more data on tags is a door-closer (although at the moment, I’m not convinced of the need for more than “licence-plate” data). Proprietory data formats (or almost anything proprietory!) can be door-closers. In the long term, what is the advantage of not having a common standard?
I think you are right that as a minimum ‘any’ agreement for standardisation is better than none.
Having spent many years in the bowels of LMS development I can attest to the fact that supporting a multiplicity of barcode standards, let alone RFID ones, does not scale and the industry has lumbered itself with a load of bagage that it has to continue to support (although some – not me – might see that as useful customer/vendor lock-in). We (libraries/LMS vendors/RFID syppliers) as you point out seem to be in the process of reinventing that particular wobbly wheel.
What I am sceptical of, as you know, are the percieved wonderous future benifits of throwing bibliographic and other data on to the chip.
If the ‘we’ I refer to above can at least agree a minimal very useful set of basic data to put on the chip (such as unique local ID, global ID of the type of thing (ISBN, etc.?), and which library it is from) and how it should be encoded. We would achieve two things – firstly avoiding the basic anarchey you predict, plus it will provide a stable platform for those who predict a wonderous future to prove me wrong from.
The only concern is that there are are approching the point where there are suffcient, proprietory, pragmatic implementations to cause concerns especially in the current economic climate, from suppliers about the costs of change to an ‘agreed’ way forward.
Yes, amen to not re-inventing the wobbly wheel. Being in the bowels of LMS development is not a happy place at such times but leading an organisation with 6 international offices and a bunch of unhappy clients wasn’t much better I can assure you! Maybe it’s the memory of all those unhappy faces that haunts me now…
I don’t know where the suggestion that it’s a good idea to throw bibliographic data at the tag came from. Certainly not from me. I merely point out that the standard those wiser than us agreed upon contains placeholders for that data in case we need it. And remember too that this is an International Standard. In countries like Denmark and the Netherlands they may well develop joined up solutions that will take advantage of this facility. The links between book trade and libraries are much closer there and the standard is meant to serve the needs of both communities.
I should maybe point out that all the major UK suppliers – RFID and LMS – including TALIS have already agreed to support ISO 28560-2. What we need to do now is exactly as you suggest. First decide on the minimum set of data that’s useful and then figure out whether you (no false modesty please
) and your comrades in the engine rooms of the world can figure out – with the help of librarians – how to deliver some of that promise of which you are so sceptical.
I think the market has no choice but to move forward and stick to the promises it has already made. To do otherwise would be to commit commercial suicide wouldn’t it? I know I’m an idealist but I think it will be hard to sell a system that doesn’t support the standard after it’s published. What REALLY concerns me at the moment are the number of libraries investing in the technology without realising the drawbacks and without considering how they might migrate in the future. Again, it is of course their choice, and as you are careful NOT to say (!) the lock-in that the current situation creates may not be as unpalatable to the commercial providers as it will eventually be to the libraries.
Following on to this, and your comment on Richard’s blog, having worked ‘both sides of the fence’, Public Libraries are in more danger, and its partly down to deskilling (though there are some very good people out there still), and partially its down to the pressure those libraries are under.. They are having to make snap decisions under rigid procurement guidelines & timelines to improve efficiency, and the long term issues tend to get put aside. There is a much more measured approach and greater awareness of the technical debate on the Academic side, well, generally there is.
It’s an education issue (for librarians, LMS vendors and RFID vendors), so I think all we can do is keep banging the drum, keep posing and answering the questions, and above all, get the message and information out there *and* properly signposted… I guess this comes back to seeing some advocacy at a National level.. has there been any feedback from CILIP to the recent Gazeete article?
Sadly no response to the challenge thrown down to CILIP but given their present concerns over social network and engagement with the library community it’s hardly likely that they’d notice RFID. They have more pressing and local matters of concern.
Having said that I am still putting together the agenda for their next RFID conference in November, but as Richard suggests things are moving on apace and by the time anyone takes ownership of the issue many more libraries will have committed themselves to investments by then.
Not sure who at CILIP would grasp this particular nettle anyway. Certainly not Bob I think. John Woolley is my main contact but that’s commercial rather than technical. I think we’re on our own….
Picking fights with the great and good seems to be a good strategy for gettiing it discussed though
My comment that I’d “try to find time” was not meant to be dismissive – rather an honest comment.
Clearly there is an issue about understanding of RFID and the relevant standards – I’m all in favour of this, and I hope no disagreements about what exactly we are aiming distract from this basic issue. I have to admit that I’m not completely clear what actions you would like to see CILIP or others take?
Anyway, on to the discussion
I’m not currently involved in an RFID implementation, although I have been in the past, and if I was, my recommendation would be not to put bibliographic data on the chip. When I was involved in an RFID implementation all 4 vendors we saw recommended minimum data on the tag – and it was in this context I commented on Richard’s blog post – obviously I accept from Mick’s comments that this is not the situation now.
Although I’m in no way against the idea of getting standards in place – of course it makes sense to agree standards where necessary, I do feel that if there is a message to implementing libraries at the moment it ought to be that it is not good practice to store data beyond the identifier on the chip. I understand the RFID chips can store more than this, but I’m yet to be convinced that there is real benefit to doing this – which I think is the point Richard made in his post when he said “RFID 2.0 … looks like a great solution searching for a problem to solve.” – I think (he can correct me if he wants) he was referring to the idea of storing the extra information rather than the idea of a standard which governed this.
Similarly it would be possible to issue RFID user cards that contain more information than just an identifier – but I really think this is a bad idea, and would prefer to discourage it than define a standard which governs (for example) the storage of name and date of birth – which gets us into all kinds of privacy issues I’d suggest are much better avoided.
You pose two questions:
Do we want to explore the potential for developing better services by using the full potential of the technology?
Generally I’d say yes to this. RFID is a sensitive area for ‘full potential’ – I’d be a bit careful what we are asking for. However, I do think (as I mentioned in my comments in Richard’s post) that there is considerable potential for the technology to be put to use in the technical services side of library activity.
The first question you pose is “Do we want to be able to use our expensive tags with any RFID system?”
I’d say, yes of course, but I need some more convincing that this would deliver substantial benefit. Again, I’m not against standardisation at all, just if this is going to be a priority then I need to understand why this is of real benefit – perhaps some scenarios where interoperability is key and there is clear cost/benefit.
Thanks for the comments Owen. Will respond more fully tomorrow as it’s rather late on a Friday night and we should all have better things to do with our time
Two quick observations. The call to arms to CILIP refers to two specific requests for CILIP to get invloved in the process of setting standards – one made directly to CILIP by a university librarian and one by Mark and I in last week’s Gazette. What we are asking CILIP to do is provide some leadership and represent the best interests of its members.
Which brings me to the second observation. I confess I am somewhat surprised at your reservations about being able to transfer from one system to another. I’m sure we all know what happened to the UK’s most successful library – the Millennium at Norwich when they switched suppliers? Unbudgeted costs were significant as tags had to be replaced in evry item in stock. But the real issue here isn’t really interoperability, it’s operability – simply being able to access the stock at all! With no two suppliers able to read each other’s tags libraries can’t switch systems or buy different elements from different suppliers. I discussed this very issue with Paul Woolvine at 3M only this afternoon and even he conceded that there might be other suppliers who had something to offer to existing 3M clients. And other providers have expressed the same views.
How attractive do you think this market looks to an application provider if he has to accommodate a different set of rules in every library. That’s where the suppliers are already. Ask Bertrams, Dawson, Gardners what would make the greatest difference to them (and to costs) and they will all say the same thing – “give us a single data model”.
Surely reducing servicing costs alone would be a clear cost/benefit?
Mick, I am glad that you quoted Alan Butters. As you know, but others might not, Alan and I are co-project editors of ISO 28560-2. We have never argued that all the data elements in ISO 28560-2 need to be encoded. The power of the encoding scheme is that:
It allows any of the optional data elements to be selected
It allows those data elements that are selected to be arranged in the most appropriate sequence
It allows different data elements for different loan items
It supports variable length data
It supports selective locking within the rules of the tag architecture
It uses an ISO standard encoding rule in ISO/IEC 15962, used in other sectors and which will increasing be used providing a wider choice of equipment and interoperability
None of the features are supported in the fixed memory structures as in the Danish model, nor in the proprietary encoding schemes of present RFID vendors simply using RFID as an electronic bar code.
I am very sympathetic to the arguments that the RFID tag should not replicate the LMS. I am working on other RFID projects associated with safety critical parts – which result in headline news when they fail – and the same argument exists in that arena in what should be encoded on the tag. The computer record is the authoritative record, but there are situations where having data on the tag with the item can. Read what Alan Butters at the top of the page.
Remember that the typical RFID used in libraries has more memory capacity than just for the bar code. Remember that none of the countries that used fixed models with more than the bar code want to go back to the single data element.
Try some encoding. We were asked by the relevant ISO committee to develop a demonstrator to show the encoding using the modelling tool that our software operation developed.
http://www.convergent-software.co.uk/libraries.htm